HealthPlus Nigeria Limited and CasaBella International Limited require the services of an exceptional, highly motivated and competent person to fill the position of Customer Service Officer.CUSTOMER SERVICE OFFICER
JOB LOCATION: Lekki, Lagos
KEY RESPONSIBILITIES:
Plan, develop and implement strategy for the Customer Relationship Management Function
Play a leadership role in the development of proficient Customer Relationship Management processes and applications.
Develop, optimize and implement business models for retention of company’s customer base
Manage and optimize customer information on a Customer Relationship Management software
Provide directions and advice on Customer Relationship Management activities and ensure monthly reporting
Identify and implement processes to improve and ensure accuracy of customer data
Managing the Customer Care Telephone Lines with regard to resolving complaints
Ensure key customer memorable and personal events are promptly acknowledged
ROLE PROFILE:
A graduate with minimum of 2 years cognate experience in Customer service.
Working knowledge of Microsoft Office packages.
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Good listening and responding skills.
Ability to work within deadlines.
Solid problem solving skills. Copied from:
Reports to the Managing Director.
CLOSING DATE: September 2nd, 2011
HOW TO APPLY
Please note that all locations are based in Lekki – Lagos. Interested applicants should send an application letter with detailed CV and relevant copies of credentials by mail, e-mail, or take in person to:
The Human Resource Manager,
HealthPlus Limited,
No. 4, Emma Abimbola Cole Road, by Fola Osibo street,
Lekki Phase 1, Lagos.
OR send Email to: humanresources@healthplus.com.ng
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